General

How does Tankey work?

At the fuel station you open the app and click on ‘Nu Tanken’. Select your pump number and fuel type in the app before refueling. Your Tankey discount is directly deducted from the total price.

Can I use Tankey on any smartphone?

To use Tankey, you need a working internet connection on your smartphone. Tankey can be used with Android version 5.0 or later and iOS version 10.0 or later.

Which partners are part of the Tankey program?

Our partner network keeps growing. The current Tankey partners are: energiedirect.nl, Essent Zakelijk, Tamoil, VARO, OK, GPGroot.

What are the terms & conditions and the privacy statement?

Check the terms & conditions and the privacy statement in the App settings.

Account and settings

Why do I have to share my location?

Tankey needs your location to show you the nearest fuel station and activate the discount at the fuel station.

Where can I change my privacy settings in the app?

All permissions can be found in App settings in the app. Here you can easily change all of your permissions.

I have to choose my preferred fuel, but it is not Euro 95 or Diesel. What should I do?

You can simply check any one of theĀ  two options. At each fueling session you can choose your preferred fuel type in the app. You can check in the details of a fuel station to see if they offer Tankey discount on your preferred fuel type.

How can I offset my CO2 footprint with Tankey?

Your Tankey partners can compensate your the CO2 of your fuel sessions. If not, you can compensate the CO2 of your refueling by using a part of your Tankey discount. Your CO2 is compensated by investing in projects that stimulate sustainable energy. In this way we make a contribution to combating climate change.

Discounts and limits

I am not a customer with anu of the Tankley partners. What discount do I get?

Even if you are not a customer with any of the Tankey partners, you can benefit from using Tankey. You will receive a welcome discount of 5 cents per liter on the listed pump price for your first two refueling sessions. After that, you get the standard discount of 1 cent per liter. These discounts are valid up to a year after you have created a Tankey account.

I am a customer with one of the Tankey partners. What discount do I get with Tankey?

If you are a customer of energiedirect.nl or Essent Zakelijk, you get 5 cents per liter discount on the listed pump price. The discount applies to a maximum of liters per calendar quarter. This maximum is stated on the discount details in the app.

How can I activate the Tankey discount from a Tankey partner?

To activate the discount from a partner, go to Partners in the Tankey app and select the right partner. Now you have to enter the details of your account with that Partner. This only has to be done once.

How do I know how much discount I get on a fueling session?

You will see your current discount on the Dashboard in the app under Literkorting. With the button Mijn korting you can see all your discounts and applicable limits.

Are there promotions for extra discount?

We regularly organize days with additional discounts. We will keep you informed about these promotions through notification. You can activate these notifications via App settings in the Tankey app.

Do I get unlimited discount on my fuel?

No. Limits apply to Tankey discounts. Across all discounts, there is a maximum of 4 fuel sessions per day. Specific discounts often have a limit on the amount of liters per calendar quarter. In the app the limits per discount are visible. In case multiple Tankey users are using the same partner discount (by activating that partner discount with the same credentials), the limits apply to the group of users using the same partner credentials.

I have reached my discount limit. What should I do?

In case you have reached your quarterly limit, your discount will restart when the next quarter starts (January 1st, April 1st, July 1st or October 1st). You can still participate in special promotions if you have reached your limit, so keep an eye out for our notifications. In case you have reached the daily limit, you can use your discount again the next day. You will receive a notification when your limit has been removed. Just make sure you have your notifications enabled in the app.

How can I get more discount?

You can get more discount if you link more Tankey partners. To see who the Tankey partners are, check the Partners section in the app. Energiedirect.nl and Essent Zakelijk are our main partners at the moment, and more partners will join Tankey in the future. The more partners you link, the more discount you will get! The moment another partner joins, you will receive a notification.

Fuel stations and fuels

At which fuel stations can I use Tankey?

All participating stations can be found on the Map in the app or on the website. In addition to a map view, a list view is also available.

There is no participating fuel station nearby. What should I do?

New stations are added regularly to Tankey. Keep an eye on the app or website, and allow Notifications or Service e-mails via the Settings in the app for the latest additions.

To what types of fuel does the Tankey discount apply?

The Tankey discount applies to most fuels. Sometimes specific fuels are excluded at certain stations, like CNG, Petroleum, Mix, GTL, and in a number of cases also LPG. In the app you can view the details of a station to see to which fuels the Tankey discount applies.

To what fuel price does the Tankey discount apply?

The Tankey discount applies to the listed price you would normally pay at the pump. So it is an extra discount on top of the listed pump price.

What do the prices in the app show me?

The prices in the app show the price per liter for your preferred fuel at the selected station. Your Tankey discount is already included in the price shown. The discount is always calculated on the basis of the price displayed at the pump. The prices shown are always subject to changes throughout the day, so the prices in the app may only be used as an indication. The actual Tankey discount is always calculated based on the price listed at the fuel station.

The fuel price at the station is different from the price shown in the app. How is that possible?

Prices at fuel stations change regularly. The prices in Tankey may differ slightly from the current prices at the station, so tthe prices in the app may only be used as an indication. The discount is always calculated on the basis of the price displayed at the pump.

Fueling with discount

What should I do on an unmanned fuel station?

1. Activate your discount with the app when you are at the pump.
2. Go to the PIN terminal.
3. Start fueling.
For more detailed instructions, see Uitleg Tankey or Instructievideo in the settings in the app.

What should I do on a manned fuel station?

1. Activate your discount with the app when you are at the pump.
2. Start fueling.
3. Pay at the checkout desk
For more detailed instructions, see Uitleg Tankey or Instructievideo in the settings in the app.

I do not see the 'Nu tanken' button while I'm at the station. What should I do?

Ensure that location sharing is on and that you have an Internet connection. If you still do not see the ‘nu tanken’ button, refresh the screen by going to another screen in the app and then returning. If it still does not work, please contact us via the contact form in the app so we can check what went wrong.

Where can I see how much Tankey discount I have received in total?

You will see a line with ‘Tankey korting’ on your receipt. You can also check your discount in the app at Tank Overzicht.

I did not get a discount on a fueling session. What went wrong?

To receive your discount the following things are important:
– You have an active Internet connection at the fuel station.
– In the app, you have selected the correct pump number and fuel type.
– You have activated your discount via the Tankey app right before starting your fueling session; and on an unmanned station before you went to the PIN terminal.
– You activated the discount at the moment you arrived at the pump with your car, and not before.
– You finished and paid within 5 minutes, or renewed the session via the app.
– You paid by bank card, credit card or cash (and no fuel card)
– You have not reached a discount limit.

If you have followed all the steps correctly and did not receive a discount, please let us know. Choose subject ‘gemiste korting’. Add a picture of your tank voucher, and describe what you think went wrong. We will find out what went wrong to make sure it will not happen again.

I have a tank card. Can I use Tankey?

Tankey discount does not work in combination with tank cards. For the Tankey discount you pay with bank card, credit card or cash.

Contact

I did not get a discount via the Tankey app. Now what?

To receive your discount the following things are important:
– You have an active Internet connection at the fuel station.
– In the app, you have selected the correct pump number and fuel type.
– You have activated your discount via the Tankey app right before starting your fueling session; and on an unmanned station before you went to the PIN terminal.
– You activated the discount at the moment you arrived at the pump with your car, and not before.
– You finished and paid within 5 minutes, or renewed the session via the app.
– You paid by bank card, credit card or cash (and no tank card)
– You have not reached a discount limit.

If you have followed all the steps correctly and did not receive a discount, please let us know. Choose subject ‘gemiste korting’. Add a picture of your tank receipt, and describe what you think went wrong. We will find out what went wrong to make sure it will not happen again.

The details of a fuel station in the Tankey app are incorrect.

The opening times, pump numbers and available fuels on a station should match the information in the app. Did you notice any wrong information in the app? We would love to hear from you via Contact in the app.

I have a question or a suggestion for Tankey

Great! Please share your suggestions with us via Contact in the app!

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